Easy returns, fast refunds. If something isn't right with your order, we're here to fix it.
Report issues within 3 days of receiving your order to qualify for a return.
Approved refunds hit your original payment method within 3–5 business days.
Include a clear photo of the damaged or incorrect item when submitting your request.
Make sure your item qualifies — it must be reported within 3 days of delivery and fall under an eligible category (see table below).
Capture a clear photo of the damaged, incorrect, or missing item. This speeds up your request significantly.
Email support@qaygo.com.ng or visit the Contact Us page with your order ID and photo.
Our team will assess your case within 24 hours and confirm whether a refund or replacement is issued.
Refunds are processed within 3–5 business days. Replacements are dispatched as soon as the vendor confirms stock.
| Situation | Eligible? | Notes |
|---|---|---|
| Wrong item delivered | ✓ Yes | Must be reported within 3 days with a photo |
| Damaged or spoiled item | ✓ Yes | Perishables must be reported same day |
| Missing items from order | ✓ Yes | Report within 24 hours of delivery |
| Item not as described | ✓ Yes | Must include evidence (photo/video) |
| Change of mind | ✗ No | We do not accept change-of-mind returns |
| Reported after 3 days | ✗ No | Outside the return window |
Our support team responds within 2–4 hours on business days. We're here to make it right.