Got questions? We've got answers

Browse the marketplace, add products to your cart, then head to checkout. You can pay by card, bank transfer, or USSD. Once your order is confirmed, you'll receive a notification with your order details.

Yes! QayGo lets you add items from different vendors into a single cart and checkout once. Each vendor will fulfil their portion of your order independently.

You can cancel within 30 minutes of placing your order, before the vendor begins preparation. To request a cancellation, go to your Orders page and tap "Cancel Order". Modifications after this window may not be possible.

Visit the Track Order page and enter your order ID (sent to your email after checkout). You can also find it under your account's Order History.

Orders placed before noon are typically delivered same day in supported areas. For other locations, delivery takes 1–2 business days. You'll see an estimated delivery time at checkout.

We currently serve Osogbo, Osun State, Nigeria. Enter your address at checkout to confirm delivery availability in your area. We're expanding every month!

We accept debit/credit cards (Visa, Mastercard, Verve), bank transfers, and NGN payments. All transactions are secured and processed by PCI-compliant payment partners including Paystack and Flutterwave.

Yes. QayGo never stores your full card details. Your card is tokenised and stored securely by our payment processor. We are fully NDPR compliant and take data security very seriously.

Contact us within 24 hours of delivery via the Contact Us page or email support@qaygo.com.ng. Include your order ID and a photo of the item. We'll arrange a replacement or refund promptly.

Approved refunds are processed within 3–5 business days back to your original payment method. Bank transfer refunds may take an additional 1–2 days depending on your bank.

Click "Seller Sign In" on the homepage and follow the registration steps. You'll need a valid ID and your business details. Once verified, you can start listing products immediately.

Payments are released to your linked bank account within 24–48 hours after a successful delivery is confirmed by the buyer. You can manage your payouts from your Seller Dashboard.