🛟 Help Center

How can we help you?

Guides, answers, and everything you need to get the most out of QayGo.

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🛒

Ordering

How to place orders, modify them, and order from multiple vendors at once.

View guides → 📦

Delivery & Tracking

Track your order, delivery times, and supported locations in Osogbo.

View guides → 💳

Payments

Accepted payment methods, card safety, and transaction security.

View guides → 🔄

Returns & Refunds

How to return items, refund timelines, and what qualifies for a return.

View guides → 🏪

Selling on QayGo

How to register as a vendor, list products, and get paid.

View guides → 💬

Contact Support

Can't find your answer? Send us a message and we'll respond within hours.

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Quick guides

Step-by-step walkthroughs

🛒 How to place your first order

  • 1
    Browse the marketplace and find what you need
  • 2
    Tap "Add to Cart" on any product
  • 3
    Go to your cart and review your items
  • 4
    Enter your delivery address
  • 5
    Choose a payment method and confirm

🔄 How to request a return

  • 1
    Check that your item qualifies (within 3 days of delivery)
  • 2
    Take a photo of the damaged or incorrect item
  • 3
    Go to Orders and tap "Report an issue"
  • 4
    Submit your order ID and the photo
  • 5
    Our team reviews and responds within 24 hours
Popular articles

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🕐

How long does delivery take?

Same-day delivery, estimated times, and location coverage
💳

What payment methods does QayGo accept?

Cards, bank transfer, NGN, and more
📍

How do I track my order?

Using the Track Order page and order history
🔄

I received the wrong item. What do I do?

How to report issues and start a return
🏪

How do I become a vendor on QayGo?

Registration, verification, and listing products

Still need help?

Our support team is available Mon–Sat, 8am–8pm. We typically reply within 2–4 hours.

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